Emergency Response Roster - Safeguarding Advisor

Overview

The Contact Centre Consultant provides superior service to supporters and the public, assisting them in understanding the organisation's purpose and supporting processes. The role aims to foster long-term loyalty and maximise opportunities to advocate for children and communities, contributing to acquisition targets for Child Sponsorship and related products.

Key Responsibilities

• Ensure supporter contact meets or exceeds expectations in line with strategic objectives.
• Provide superior customer service.
• Meet expected standards in call coaching, Quality Assurance (QA) and Product Management.
• Be available for duties as indicated by the agreed roster.
• Report on deviations in workflow.
• Demonstrate a professional, flexible and courteous attitude.
• Provide timely, accurate response/follow-up to supporters.
• Identify and maximise critical behaviours to develop long term loyalty.
• Meet set targets in sales and retention.
• Ensure agreed individual and team targets are achieved.
• Identify and maximise all sales leads and opportunities.
• Grow child and non-child sponsorship income.

Qualifications

• Former Sponsored Child of World Vision Philippines (kindly indicate your Child ID Number)
• Graduate of bachelor degree in Marketing, Business Management, Social/Behavioral Sciences or any four-year course with relevant experience in telemarketing and customer care/service.
• Computer literacy skills, e.g. strong skills in the use of MS Office Suite: email, calendar, accurate and efficient keyboard /data entry skills.

Other Details