Overview
The Caseworker provides trauma-informed services to refugees and other ORR qualified immigrants to support a positive integration experience and the achievement of client self-sufficiency. The Caseworker works closely with clients, colleagues, and external parties to develop service and/or self-sufficiency plans.
Key Responsibilities
- Conduct intake services with clients to assess needs and develop Family Self-Sufficiency Plans (FSSPs) and Individual Employability Plans (IEPs).
- Provide individualized support through direct services, referrals, and advocacy to address barriers and promote stability and employment.
- Guide and assist participants in accessing community services based on their service plans.
- Ensure all services are linguistically and culturally appropriate; advocate with mainstream providers as needed.
- Maintain a reduced caseload, providing comprehensive case management including benefits applications and follow-up services.
- Receive and manage referrals for ORR-eligible and TANF-eligible clients; participate in case conferences to ensure continuity of care.
- Document all client interactions in accordance with program requirements.
- Enter client and family data into case management systems accurately and on time.
- Ensure compliance with IRC policies, donor requirements, and reporting standards.
- Support the preparation of donor reports and funding proposals as needed.
- Collaborate with colleagues, service providers, and community organizations to strengthen referral networks and resources.
- Conduct outreach to refugee-serving agencies, community-based organizations, and ethnic associations to promote programs and services.
- Collaborate with supervisors and colleagues to ensure responsive, client-centered service delivery.
- Participate fully in program meetings, trainings, and staff development activities.
- May train and guide volunteers and interns supporting program activities.
- Use personal, insured vehicle or public transportation to travel within the service area and transport clients/materials as needed.
- Adhere to IRC policies, the IRC Way, and Child Safeguarding standards.
- Perform other related duties as assigned.
Required Experience
- 2+ years of case management experience in social services required.
- Experience serving vulnerable or underserved populations preferred.
Qualifications
• Bachelor’s degree in social work or related field strongly preferred; equivalent relevant experience may substitute.
