Overview
Provide timely support for communication and collaboration tools, including Microsoft Teams, Box, OneDrive, SharePoint, RescueNet, Monday.com, and Jira. Ensure smooth daily operation of the system.
Key Responsibilities
- Provide L1 and L2 application support by troubleshooting, diagnosing, and resolving issues.
- Perform routine maintenance and continuous improvement activities.
- Configure and administer projects and workspaces in Jira, Monday.com, and other project management platforms.
- Input into Atlassian ecosystem architecture decisions and support migration to new tools.
- Provide guidance to global IT staff on incident response and escalation.
- Collaborate with users to gather feedback and understand needs.
- Plan and deliver user enablement sessions.
- Build and maintain a knowledge base and technical documentation.
- Report on and analyze incident trends.
- Escalate application issues to required support groups, Business System Managers, Vendor Partners or Enterprise Technology Experts.
Required Experience
Minimum 2-3 years of IT and business/industry work specializing in support of Microsoft Products and other industry standard services
Qualifications
Bachelor's degree in computer science, information systems, business administration, or related field; or equivalent work experience
