Overview
The Senior Information Technology Officer (Global Infrastructure) will lead Digital Workplace teams responsible for the Organization's infrastructure, including cloud-based platforms and on-premise digital capabilities. The role involves managing teams responsible for global digital infrastructure, cloud platforms, office tools, wide area network, headquarters infrastructure, and data centres.
Key Responsibilities
- Leads specialized activities carried out by CSI.
- Prepares work plans and monitors progress to ensure delivery of operations and/or project outputs.
- Manages the financial and human resources assigned.
- Develops, monitors and reports on key performance indicators.
- Advises senior management on IT matters and IS/ICT strategies.
- Leads the planning, coordination and setting of policies for IS/ICT strategy.
- Leads special projects and supervises staff.
- Represents the Organization in formal meetings to resolve IT issues.
- Promotes initiatives under the Organization's work on Corporate Environmental Responsibility Strategy.
- Leads the various teams of Global Infrastructure.
- Safeguards availability of cloud-based platforms.
- Oversees the CSI disaster recovery plan.
- Leads activities related to the transformation of the Organization's global infrastructure.
- Ensures the warranty and utility of the FAO global infrastructure.
- Oversees the operation of the FAO data centers and Network Control Center (NOC).
- Oversees service levels and key performance indicators.
- Oversees digital aspects for corporate events.
- Ensures continuing warranty and utility of audio-visual setups.
- Performs other tasks as required.
Required Experience
- Ten years of relevant experience in leading diverse teams supporting a complex and diverse infrastructure (cloud-based and on-premise) in an international setting.
- Work experience in more than one location or area of work, particularly in field positions, is essential.
- Extent experience in leading, engaging and empowering multidisciplinary teams, supporting an infrastructure Environment.
- Extent of experience and knowledge in managing cloud-based platforms based on AWS, Microsoft, and Oracle Technologies.
- Extent of experience and knowledge in managing collaboration and productivity tools based on Microsoft technologies (M365, Microsoft Exchange, Microsoft Teams, Sharepoint) and communications platforms (Zoom).
- Extent of experience in designing and implementing a complex network topology connecting on-premise end-points (including data centres) to external capabilities (Internet, cloud-based platforms) and managed through a consolidated Network Control Center (NOC).
- Extent of experience and knowledge in utilizing Information Technology Service Management (ITSM) methodology.
- Demonstrated experience in management of contracts and negotiation with external vendors.
- Demonstrated experience in preparing project proposals, management reports and other documents.
Qualifications
• Advanced university degree (Master’s degree or equivalent) in Computer Science, Information Technology, Information Systems, Software Engineering, Electric or Electronic Engineering, Mathematics, Statistics or a related field.
