Overview
The Operations Assistant (Field Support) is responsible for undertaking field support activities in assigned areas, such as airports or transit centers, and assisting individuals with migration-related travel processes.
Key Responsibilities
- Perform airport services including custodial care of travel documentation, identity verification, assisting with airport formalities, escorting individuals, and sending notifications.
- Assist individuals at transit centers or third-party facilities with sign-in, verification, orientation, provision of items, and issue resolution.
- Enter and update relevant data in appropriate systems and report issues to supervisors.
- Provide assistance at transit centers and third-party facilities for extended periods, including overnight and weekends.
- Communicate promptly with third-party facility representatives and supervisors if issues arise.
- Assist in the coordination of transportation, including liaising with service providers and verifying identities.
- Assist with baggage sorting, tagging, and handling, and escort individuals on transportation.
- Provide selection mission support, exit permit support, and interpretation services.
- Provide regular feedback on work accomplished and keep supervisors informed of issues.
- Maintain confidentiality and integrity of paperwork and alert supervisors of non-compliance.
Required Experience
- High school diploma with four years of relevant work experience, or Bachelor’s degree with two years of relevant work experience.
- Prior Movement Operations or transportation experience is a strong advantage.
Qualifications
High school diploma or Bachelor’s degree.
