Overview
Leads and manages the creation or review of a strategy that meets the requirements of the business. Provides detailed and specific advice regarding the application of their specialism to the organisation's planning and operations.
Key Responsibilities
- Develops, communicates, implements and reviews the processes which embed strategic management in the operational management of the organisation.
- Leads and manages the creation or review of a strategy that meets the requirements of the business.
- Provides detailed and specific advice regarding the application of their specialism to the organisation's planning and operations.
- Actively maintains knowledge in one or more identifiable specialisms.
- Forms, maintains and leads workgroups and individuals to achieve organisational objectives.
- Determines and delegates objectives and task responsibilities to individuals or teams — including people management responsibilities as appropriate.
- Facilitates workgroups to deliver defined goals and outcomes.
- Plans and manages the acquisition and deployment of resources to meet specific needs and ongoing demand.
- Identifies the communications and relationship needs of stakeholder groups.
- Translates communications/stakeholder engagement strategies into specific activities and deliverables.
Required Experience
- A minimum of 3 years post-related experience.
- At least 10 years extensive and progressive expertise in duties related to the function of the post (if no university degree).
- A minimum of three years of CIS engineering experience.
- 3 years of experience in the management of CIS systems either as a Project Manager or Service Operations Manager.
- Experience leading multi-disciplinary technical teams in areas such as desktop support, telecom, network, or cybersecurity.
- Demonstrable leadership characteristics and extensive experience in leading teams of CIS professionals under challenging circumstances and in complex environments.
- Knowledge and experience in the preparation and implementation of new or changed services.
- Knowledge in the management of performance of systems and services.
- Knowledge and experience of requirements’ identification, and their analysis and validation.
- Demonstrated experience in service continuity, incident response, and infrastructure support.
- Proven ability to manage shift-based or 24/7 operations and on-call support.
Qualifications
• A minimum requirement of a Bachelor’s degree at a nationally recognised/certified University in a related discipline.
