Overview
Performs a senior technical support role in the DCIS-wide level 2+ support to Intelligence/JISR COI/FAS services for operations and exercises. Responsible for the transition of Intelligence/JISR COI services to the operational environment.
Key Responsibilities
- Performs a senior technical support role in the DCIS-wide level 2+ support to Intelligence/JISR COI/FAS services for operations and exercises.
- Responsible for the transition of Intelligence/JISR COI services to the operational environment.
- Performs authorized DCOI services software changes, following established procedures for quality, configuration control, testing, documentation and security.
- Performs COI systems tests prior to deployments/exercises to ensure proper configuration and operation of assigned systems.
- Performs interoperability tests for assigned COI services.
- Elaborates proposal in support of initial training – On Job Training (OJT) for newcomer personnel.
Required Experience
- Experience in the operational business processes of Application Services.
- A minimum of three years’ experience in Core Information systems; this includes as a minimum two of the following: Windows Server, Active Directory, Domain Naming, Group Policies and Desktop deployment.
- A minimum of one year experience in Web platforms
- A minimum of three years` experience in Application Support.
- A basic knowledge in Service Management, including incident and change management procedures.
- Good knowledge of system interoperability, LAN/WAN and network concepts.
- A minimum of one-year experience deploying and managing server virtualization technologies.
- Practical experience in creating system documentation and status reports.
- Proven experience in IT infrastructure management and capacity management.
- Practical knowledge of storage concepts, and backup/recovery policies
- A minimum of two years’ experience in database management.
Qualifications
- Higher Secondary education and completed higher vocational training leading to a formal technical or professional certification with 3 years function related experience
OR
- Secondary education and completed advanced vocational training leading to a professional qualification
OR
- Professional accreditation with 5 years post related experience
