Overview
The Administration Senior Associate ensures efficient, compliant, and client-focused administrative and operational services, supporting integrated office operations with administrative expertise and ICT knowledge.
Key Responsibilities
- Lead the development and implementation of ICT strategy and annual work plans.
- Supervise, mentor, and performance manage ICT and administrative personnel.
- Monitor, track, and control expenditure of office-related costs.
- Act as primary advisor to HoSS and senior management on ICT and operational matters.
- Oversee business continuity planning in the area of ICT.
- Manage and monitor Jira ticket feedback and service metrics.
- Coordinate and support the implementation of ICT projects, tasks, and capacity-building activities.
- Ensure compliance with UNOPS IT policies and frameworks.
- Support day-to-day coordination of helpdesk services.
- Promote teamwork and collaboration.
- Act on delegated authority from HoSS/RMOA for operational and ICT decisions.
- Lead and oversee the end-to-end planning and delivery of office events, workshops, and high-level engagements.
- Serve as an escalation point for high-risk operational issues.
- Implement office-related administrative budgets.
- Liaise with vendors, service providers, and building management.
- Serve as the primary focal point for building management and external service providers.
- Manage procurement processes.
- Oversee office administrative functions.
- Manage oversight of office and ICT assets.
- Support premises management.
- Act as a focal point for security and safety matters.
- Promote sustainability and environmental initiatives within the office.
- Manage and maintain filing systems and records.
- Support asset management processes.
- Support financial administration.
- Oversee financial administrative processes.
- Ensure proper documentation and tracking of transactions.
- Coordinate with internal ICT teams and stakeholders.
- Monitor ICT systems and identify issues or areas for improvement.
- Collaborate with HQ and external partners.
- Support the operation and maintenance of ICT equipment and systems.
- Liaise with HQ to assess ICT needs and requirements.
- Serve as a focal point for coordination with partner agencies on ICT-related matters.
- Provide and coordinate end-user support.
- Troubleshoot system and technical issues.
- Provide guidance on system functionalities.
- Oversee escalation management and resolution of critical incidents.
- Maintain ownership of support requests through to resolution.
- Manage user accounts.
- Liaise with external providers to obtain advanced technical support.
- Define and implement user support policies and service standards.
- Identify training needs for ICT personnel and focal points.
- Ensure high-quality, client-oriented ICT service delivery.
- Support the design and delivery of training sessions.
- Promote a culture of knowledge sharing and innovation.
- Provide strategic reporting and insights to management.
- Conduct research on ICT-related topics.
- Lead capacity-building initiatives across ICT and administrative functions.
Required Experience
- Relevant experience includes work in administration, operations, or related fields, as well as information technology support involving office software packages, Active Directory management, server administration, and network infrastructure.
- Experience with Active Directory, Windows 11, and Google Workspace (or newer) is required.
- Experience working in multicultural environments or within the UN system in developing countries is desirable.
- Experience in development or humanitarian contexts is desired.
Qualifications
- Required: Secondary school (or equivalent) with 7 years of relevant experience OR A Bachelor's degree (or equivalent) in any discipline with 3 years of relevant experience.
- Desired: Relevant globally recognized ICT professional certificates are desired.
