Overview
The role involves supervising the CBAM service management for day-to-day operations and end-user support, coordinating operations and maintenance for the interface between CBAM Registry and Central Payment Platform (CCP).
Key Responsibilities
- Operational Monitoring of the system to follow the evolution of the CBAM traffic, and volumetric as well as to identify potential issues.
- Availability monitoring – to detect and address unplanned interruption of service or quality reduction of CBAM system processes.
- Incident management to ensure that CBAM related services are delivered according to defined Terms of Collaboration and SLA. Including the follow of related statistics.
- Problem Management, identifying the problems (recurring incidents) and supporting the root cause analyses. He/she will also manage the list know errors.
- CCP interface evolutive maintenance addressing new business and technical requirements
- Coordinate the Conformance Tests of CBAM Registry - CCP
Required Experience
- Experience in the Service management, operations and team coordination is required (5 years).
- The candidate must be able to understand complex system design, and operational challenges of different technologies being uses. (e.g. Containers, DEVSECOPS, KAFKA, Camunda or similar).
- The experience in the projects designing or operating payment services is considered as strong advantage.
- Experience in EU institutions and knowledge of Commission procedures is considered as an advantage.
Qualifications
- Have a level of post-secondary education attested by a diploma OR
- a level of secondary education attested by a diploma giving access to post-secondary education, and appropriate professional experience of at least three years.
