Overview
The Senior Operations Assistant (Field Support) is responsible for supervising movement operations activities in the field, coordinating teams and ensuring the efficient management of airport services and transit centers.
Key Responsibilities
- Coordinate a team or teams of up to eight staff members undertaking field activities.
- Coordinate the efficient and effective management of airport services.
- Schedule daily work for Field Support staff.
- Handle all urgent issues as they occur and process relevant financial paperwork.
- Coordinate staff as they assist individuals at transit centers or third-party facilities.
- Coordinate timely and adequate services for meals, snacks and water.
- Coordinate pre-departure formalities.
- Provide oversight at transit centers and third-party facilities.
- Supervise the coordination of transportation from consolidation points.
- Coordinate and/or provide pre-screening, pre-departure orientation and selection mission support.
- Liaise with other Teams and Units in IOM MALI and with external partners.
- Assist with financial activities related to movement operations.
- Train Field Support Team members.
Required Experience
- Six years of working experience with secondary [high school] education.
- Four years of working experience with Bachelor’s degree.
- Prior Movement Operations, transportation-related and/or management experience a strong advantage.
- Past experience with Movement Operations-related databases and systems (including iGATOR, MiMOSA, SAR and Amadeus) is a distinct advantage.
