Overview
Support the operational implementation of Emergency Case Management (ECM) and outreach activities, including supervision of Project Associates, management of case assignment and follow-up, and coordination of referrals.
Key Responsibilities
- Support the coordination and implementation of protection activities under Humanitarian Protection sub-unit, including Emergency Case Management and outreach.
- Monitor implementation of activities to verify work is proceeding according to established plans.
- Analyse implementation difficulties and propose adjustments to work plans.
- Research, follow-up, compile, analyse and present information/data on national, regional and international developments.
- Monitor budget expenditures and coordinate financial, administrative and technical processes.
- Support the implementation of Emergency Case Management (ECM) processes, maintaining quality control.
- Coordinate outreach activities to identify vulnerable individuals and raise awareness of available services.
- Plan and support the delivery of capacity building workshops.
- Participate in meetings and conferences and maintain liaison with stakeholders.
- Coordinate the preparation of correspondence, briefing notes, presentations, narrative and financial reports.
- Identify and document good practices and lessons learned.
- Supervise and provide guidance and training to reporting staff, including Project Associates.
Required Experience
- High school diploma with seven years of relevant experience; or, Bachelor’s degree with five years of relevant professional experience.
- Experience in humanitarian protection programming, including case management, emergency assistance, and/or protection desk/service delivery mechanisms.
- Demonstrated experience in implementing or supporting case management systems, including supervision and guidance to staff and application of protection principles and standards.
- Experience working with vulnerable populations, including migrants, refugees, survivors of gender-based violence (GBV), victims of trafficking, and/or unaccompanied and separated children (UASC).
- Experience supporting GBV programming, including working knowledge and application of protection principles and standards.
- Experience in project implementation, including monitoring, reporting, and coordination with multiple stakeholders.
- Experience in liaising with government counterparts, UN agencies, NGOs, and community-based organizations.
- Experience in capacity building, including delivering or supporting trainings on protection principles, case management, and referral pathways.
- Experience in emergency or humanitarian settings, including provision of direct assistance or case management in complex environments, is an advantage.
- Experience in data collection, analysis, and reporting, including use of case management or information management systems, is an asset.
Qualifications
- High school diploma
- Bachelor’s degree in Political or Social Sciences, International Relations, Development Studies, Migration Studies, Human Rights, Law or related fields from an accredited academic institution.
