Overview
The role of the shop manager is to motivate teams, create a safe and energised work environment, and be accountable for their business. They are pivotal for the success of the business and can make a real difference.
Key Responsibilities
- - Commercially aware and constantly looking for new business opportunities.
- Motivate teams and create a safe and energised work environment.
- Have high standards, a strong drive to achieve results and are accountable for their business.
- Empower volunteers to take over most of the tasks within the shop, including running the shop in the manager’s absence.
- Delegate, coach and listen.
- Establish and maintain successful retail processes and merchandising.
- Understand and interpret basic financial reports.
- Use email systems and online resources; use and understand basic spreadsheets and word processing packages. Be aware of and be open to the role of social networking and ecommerce.
Required Experience
- Significant leadership qualities and experience.
- Ability to build, retain and develop a team.
- Strong drive to achieve results through others.
- Ability to delegate, coach and listen.
- Enjoys working with people and has a friendly and approachable manner.
- Ability to manage time under conflicting priorities.
- Ability to demonstrate resilience to the everyday pressures that come with the role.
- Excellent communication skills.
- Ability to motivate self and others.
- High level of motivation, enthusiasm and a sense of fun.
- Open and adaptable to change and able to support others through it.
- Commercial awareness and judgement.
- Ability to establish and maintain successful retail processes and merchandising.
- Ability to understand and interpret basic financial reports.
- IT literacy and numeracy skills.
