Overview
The ICT Clerk provides ICT and administrative support services to the ICT unit and offers daily technical support to users of information management tools and technology infrastructure within the Country Office.
Key Responsibilities
- Support implementation of ICT management systems and strategies.
- Provide ICT support for key events and video/audio conferencing for hybrid meetings.
- Provide ICT help desk support to colleagues in other agencies.
- Perform technical functions including hardware component changes, routine repairs, and software installation.
- Support users with file backup and restoration, virus detection and removal, and network troubleshooting.
- Conduct regular functionality checks of ICT equipment and ensure proper servicing and repair.
- Liaise with project/country office ICT and Operations teams.
- Ensure timely verification of licenses and monitor software/system expiration dates.
- Maintain ICT Unit files and logs.
- Provide IT and AV support during project events.
- Support logistical operations including procurement of IT and office supplies.
- Maintain an up-to-date inventory of hardware, software, and confidential materials.
- Maintain proper records of IT and non-IT equipment.
- Assist with backup and restoration procedures.
- Coordinate with vendors for maintenance, repair, and servicing of IT and office equipment.
- Assist in cloud-based backup and restoration procedures.
- Respond to user needs and questions regarding network access.
- Maintain an up-to-date inventory of software and hardware and stock of supplies and spare parts.
- Participate and assist in the organization of training for CO staff on ICT issues.
- Provide contributions to knowledge networks and communities of practice.
Required Experience
- Minimum of 4 years (with high school diploma) or 1 year (with bachelor’s degree) of relevant working experience that includes network administration, web design, providing technical support for hardware/software or cloud ERP environments; and applying knowledge of database applications, web-based management systems, and cloud infrastructure solutions.
- Experience working with user-centered designs and conducting user research and testing is an asset.
- Experience in analyzing requisition from clients and coordination with vendors for maintenance, repair, and servicing of IT equipment and office assets.
- Experience in monitoring file server traffic, usage and performance on a regular basis.
- Experience in preparating office inventory, physical verification according to the inventory list & generating report.
- Experience in vendor management and ensure smooth supply chain.
- Experience in network administration, support to management of hardware and software platforms, telecommunications facilities.
Qualifications
- Secondary education is required with formal training in IT systems, business software (Microsoft Office) and web-based applications.
- Certifications in ICDL, ITIL and/or MCP are an asset.
- University degree in Information Technology, Information Management, Telecommunications, Computer Science, or an equivalent field will be given due consideration, but it is not a requirement.
