Overview
The Senior Accounting Assistant will be responsible for processing payments to vendors and staff, interacting with accounting staff, and providing client services related to accounting and reporting.
Key Responsibilities
- Respond to and anticipate client needs including but not limited to transactions, queries, advisory support.
- Strive to consistently meet and improve service standards.
- Follow internal escalation matrix when required.
- Use client feedback and stakeholder engagements to identify areas of improvement.
- Suggest possible solutions for issues faced.
- Carry out periodic quality assurance audits.
- Interact with clients in both verbal and written form.
- Analyze problems raised by global clients, address concerns, and provide solutions.
- Maintain continuous, open and consistent communication with clients and stakeholders.
- Convey matters of policies/staff rules and procedures to non-technical clients.
- Evaluate basic assumptions and determine pros and cons of solutions.
- Perform the first level of root cause analysis on reported issues.
- Consult actively with immediate supervisor when exceptional treatment is needed.
- Ensure that risks are identified and mitigating controls are in place when new system changes are carried out.
- Collaborate with Accounting & Reporting and Data Science & Analytics stream to understand business processes and pain points.
- Adapt to existing and emerging technologies.
- Monitor system related updates/issues and work with relevant ITS/internal teams on resolution.
- Participate in User Acceptance Testing (UAT) for assigned projects.
- Identify process improvements in own area of work.
- Participate in and/or support implementation of system implementation/enhancements and automation initiatives.
- Ensure that process documentation is properly maintained.
- Creating training material/ Standard Operation Procedures (SOPs)/ desk procedures.
- Serve as an effective and seamless back-up for assigned tasks.
- Attain learning goals through customized learning plan.
- Participate in the user testing (UAT) and implementation of any new systems, applications, tools, and reports.
- Process payments to staff and vendors within service standards and contractual terms.
- Apply provisions of US GAAP for accrual accounting.
- Respond to queries from vendors, units, relating to payments.
Required Experience
- A minimum of 2 years of relevant experience.
- Hands-on work experience with transaction processing using integrated, automated accounting systems with a comparable level of complexity to the SAP system; Experience with SAP is required.
Qualifications
- Bachelor’s or master’s degree in relevant discipline (Ex. Finance, Accounting, Taxation)
- Professional accounting qualification (Ex. CA, CPA, ACCA) may be preferred
