Overview
Provides senior-level operational leadership and strengthens service quality, risk management, and business continuity across the Volunteer Services Centre (VSC). Responsible for the oversight of effective and transparent delivery of volunteer management services from deployment to separation.
Key Responsibilities
- Support operational leadership and service delivery management.
- Oversee quality, timeliness, and consistency of service delivery.
- Strengthen governance, compliance, and risk management.
- Drive digital enablement and institutional knowledge management.
- Supervise and manage Volunteer Services Centre staff.
Required Experience
- Minimum 7 years (with master’s degree) or 9 years (with bachelor’s degree) of progressive work experience in operations, service delivery, business process management or related areas in a multilateral organization at the global, regional or national level is required.
- At least 2 years of recent supervisory responsibility leading teams in a diverse team environment is required.
- Familiarity with administration of non-staff contract modalities within the UN system is desirable.
- Demonstrated experience and knowledge of integrated HR management systems is desirable.
- Experience in business process design and automation, data analysis and use of metrics to assess the efficiency and effectiveness of business processes is desirable.
- Experience with UN Agencies service centres is desirable.
- Experience in the usage of office software packages (MS Word, Excel, etc.) and cloud-based ERP systems is required.
- Experience in managing or overseeing service provision at scale, including responsibility for service coordination, case management or service performance monitoring is desirable.
Qualifications
- Advance university degree (master’s degree or equivalent) in Business Administration, Public Administration, Law, Human Resources, Finance or related field is required.
- Or a first-level university degree (bachelor’s degree) in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree.
