Overview
The National HR Officer supports and coordinates HR administration activities for a specific area of responsibility, ensuring accurate and timely processing of HR actions. The role involves reviewing and validating transactions, providing technical guidance on HR policies, and supporting team members.
Key Responsibilities
- Review and validate transactions in FreshService and Wave.
- Serve as second-level support for complex or sensitive cases.
- Provide technical guidance on the interpretation and application of HR policies and rules.
- Support and coordinate with team members within the designated operations desk.
- Provide support and coordinate with relevant units on issues related to Wave.
- Monitor and report on performance indicators and areas for improvement.
- Analyze areas for improvement based on KPI and SLA data.
- Review and recommend process improvements to current HR procedures.
- Support the implementation and enhancement of the HR component of the Organisation’s Enterprise Resource Planning (ERP) system.
- Support initiatives that reinforce standards of conduct, a respectful workplace, and an accountability culture.
- Perform other relevant duties as maybe assigned.
Required Experience
- Two (2) years of relevant professional experience with a Master’s degree in Human Resources, Business Administration, Psychology or related field.
- Four (4) years of relevant professional experience with a Bachelor’s degree in Human Resources, Business Administration, Psychology or related field.
- Experience in Human Resources Management and personnel administration.
- Experience using an ERP system.
- Experience in an international organization, non-government or government institutions / organisation in a multi-cultural setting is an advantage.
- Supervisory experience is an advantage.
Qualifications
- Master’s degree in Human Resources, Business Administration, Psychology or related field from an accredited academic institution.
- Bachelor’s degree in Human Resources, Business Administration, Psychology or related field.
