Overview
The incumbent will assist visa applicants with the submission of visa applications and the return of passports upon completion of visa processing, providing administrative visa-related services within the Visa Application Centre (KVAC).
Key Responsibilities
- Provide dignified, service excellence to visa applicants in strict compliance with the requirements and service standards of the Government of ROK.
- Verify the identity of visa applicants and delegates in strict compliance with the required procedures of the Government of ROK.
- Provide visa applicants with accurate and timely information to include distribution of relevant forms and checklists; provision of information in the local language to visa applicants and delegates in person, as well as via phone and email and offer and assist with value added services, as requested.
- Assist in collecting visa applications and sorting the required documentation.
- Input accurate visa application data into the IOM case management system and the ROK visa portal.
- Verify correct payment of all fees and accurate issuance of invoices.
- Conduct document verification of the assigned visa application cases and report on the findings.
- Assist in the preparation and distribution of timely and accurate reports to management.
- Manage application and passport logistics in close coordination with the designed courier company.
- Develop and maintain an expertise in use of all ICT solutions, including the IOM case management system, the ROK visa portal, the appointment scheduling system and the passport tracking module.
- Immediately inform management of any problems or issues related to daily operations, security issues, systems and software issues and beneficiary feedback and make recommendations for improvement.
- Perform any other related duties that may be assigned by the KVAC Supervisor programme management.
Required Experience
Experience in migrant-related programmes or visa related services; Experience in customer service; Working and living experience in Korea as advantage
Qualifications
University degree in Business Administration, Client Services, Social Science or a related field from an accredited academic institution and two years of relevant professional experience; or, High school degree with four years of relevant professional experience.
