Overview
Oversees and coordinates IOM Port of Entry operations at assigned U.S. international airport(s) to ensure the safe, timely, and dignified reception, transit, and onward movement of refugees and migrants. The role supervises field support staff and manages day-to-day airport assistance activities.
Key Responsibilities
- Oversee staff members undertaking field support activities at assigned airport(s).
- Support staff development processes including hiring, training, assigning duties, and providing feedback.
- Monitor work schedules, validate hours, and process relevant financial paperwork.
- Oversee efficient and effective management of airport assistance for arriving and departing individuals.
- Ensure staff deliver high-quality assistance, interact appropriately with officials, and handle urgent issues.
- Serve as the primary focal point with IOM Washington DC Operations regarding escorts, flight anomalies, statistics, and strategic planning.
- Provide assistance to IOM Washington DC Operations and the Medical Department regarding escort bookings, flights, and medical cases.
- Inform IOM Washington DC Operations of information received through counterparts affecting beneficiary arrivals.
- Ensure the POE provides after-hours assistance to IOM Washington DC Operations, the DC Medical Department, and partner resettlement agencies.
- Ensure all re-booking and ground transportation information is sent to DC Operations in a timely manner.
- Manage assets and inventories, process financial paperwork, and supervise quality control of vendors.
- Manage transit center vehicles and related schedules, staff, and paperwork, if relevant.
- Ensure interpretation services are coordinated for individuals at the airport(s), consolidation points, and third-party facilities or during transport.
- Handle financial paperwork related to interpretation services as needed.
- Supervise the coordination of transportation from consolidation points and third-party facilities.
- Monitor short- and long-term arrival schedules to ensure adequate staffing and resources.
- Hire, train, evaluate, and schedule staff according to projected arrivals.
- Maintain work schedules, leave requests, and time sheets of staff.
- Submit attendance records and payroll hours to the relevant team in the Resource Management Unit.
- Ensure staff members have the operational capacity to work effectively, including requisite language capacity, security, and medical clearances and background checks.
- Supervise the handling of at-risk and sensitive cases in accordance with IOM’s policies, procedure, and guidance.
- Ensure IOM is adequately training relevant personnel on working with at-risk and sensitive cases.
- Mainstream prevention of sexual exploitation and abuse (PSEA) through awareness and training sessions for staff and service-providers.
- Supervise quality assurance procedures, ensuring checks are regularly undertaken by staff members.
- Ensure incident reports are submitted to and responded to in an efficient manner.
- Prepare statistics and report regularly to the supervisor on relevant activities.
- Work to streamline how reports are prepared and presented to improve quality of work.
- Ensure data on all procedures is compiled, summarized, and presented in a timely manner.
- Ensure POE-relevant data are managed through the relevant proprietary tools and systems.
- Oversee regular quality assurance checks to ensure POE-related data is in line with SOPs.
- Report any anomalies or issues with POE-relevant data to the National Operations Coordinator and IOM Washington DC Resources Management Unit.
- Participate in meetings and conferences.
- Ensure lines of communication are maintained with local POE federal authorities and partners.
- Demonstrate an in-depth understanding of applicable SOPs, related systems and databases, and IOM Standards of Conduct.
- Maintain and ensure the confidentiality and integrity of all relevant information.
- Alert management of any non-compliance to SOPs or codes of conduct by staff members or partners.
- Undertake duty travel as needed to participate in POE-related meetings or training sessions.
- Uphold RMM Protection Mainstreaming Minimum Standards while carrying out all duties and responsibilities.
- Demonstrate the ability to remain professional, impartial, and unbiased during all interactions with migrants and colleagues.
- Alert the supervisor or management of any non-compliance to SOPs, RMM Protection Mainstreaming Minimum Standards, or IOM Standards of Conduct.
- Perform such other duties as may be assigned.
Required Experience
- Prior IOM Movement Operations, airport, transportation-related and/or management experience.
- Work experience in programs including movement operations component, particularly in resettlement programs.
- Experience with supervising multiple teams.
- Demonstrated proficiency in IOM proprietary tools and systems.
- Demonstrated knowledge with handling sensitive information and personal data.
- Experience with handling the issues in other countries in the region.
- Experience with handling complex cases and workflow.
- Experience with filling management level roles.
- Knowledge of IOM's Movement Operations program implementation and administrative, financial and business rules and practices.
- Familiarity with IOM policies, USRAP guidelines, and POE SOPs are strong advantage.
Qualifications
Master’s degree in Social Science, International Relations, Regional Studies or a related field from an accredited academic institution; or University degree in the above fields with two years of relevant professional experience.
