Overview
This role supports the Amplifying Client Voices project by integrating refugee feedback into organizational programs and building community. The aim is to empower individuals, amplify their voices, and establish a Client Ambassador Program.
Key Responsibilities
- Produce a monthly external newsletter and social media posts.
- Identify client engagement strategies.
- Draft a proposal to integrate client feedback.
- Develop strategies to integrate client feedback into programs.
- Gather and analyze client feedback by designing a client feedback method, creating a client survey model, and identifying client selection methods and communication channels.
- Integrate the client feedback mechanism and present findings to staff.
- Develop community engagement program standard operating procedures (SOPs) integrating the client feedback mechanism into programming for long-term poverty reduction.
Required Experience
- Prior experience and interest in community engagement and/or communications preferred.
- Prior experience and interest working with refugees and immigrants preferred.
