Overview
The Operations Assistant (Data Processing) is responsible for recording demographic and biographic information, securing travel documents, processing exit permits, and preparing travel-ready documentation.
Key Responsibilities
- Record demographic and biographic information in MiMOSA upon receipt of the request for travel while confirming receipt to third parties.
- Notify the Movement Operations Officer of the receipt of new requests for travel assistance.
- Secure, and account for travel documents in accordance with the local Standard Operating Procedures (SOPs).
- Ensure secure storage of documentation and data in accordance with IOM principles and guidelines.
- Process exit permits in close coordination with supervisors and other IOM colleagues and relevant authorities.
- Ensure the issuance and timely dispatch of travel documents with Operations colleagues.
- Prepare all travel-ready documentation for transfer to Field Support colleagues.
- Prepare reports as requested on the receipt of documentation to time of service delivery.
- Inform supervisors on possible issues which need attention and suggest corrective actions.
- Report any problems encountered like denials of exit permits, reasons for such denials and possible solutions.
- Assist in preparing regular data mining reports in order to ensure that MiMOSA is up-to-date, accurate and maintains the integrity of relevant Movement Operations projects.
- Provide regular feedback on work being accomplished to the Movement Operations Officer and keep supervisors immediately informed of any issues that arise.
- Demonstrate an in-depth understanding of relevant Movement Operations SOPs and Movements-related systems and databases.
- Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules.
- Alert Movement Operations Officer or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners.
- Perform such other duties as may be assigned.
Required Experience
Completed secondary high school education required and five years of relevant working experience; three years of working experience with a bachelor’s degree. Five years of relevant working experience. Three years of working experience with a Bachelor’s degree. Prior Movement Operations or transportation experience is a strong advantage.
Qualifications
Completed secondary high school education. Bachelor's degree.
