Overview
Assisting with Tier 2 tickets raised by end users for the Oracle Cloud Fusion ERP system (Wave), in line with IOM business processes and information management systems good practices.
Key Responsibilities
- Complete training and reference materials.
- Review issues escalated to Tier 2 and support resolution.
- Assist users in applying approved business solutions.
- Assist users in using Wave.
- Accompany users during the resolution process.
- Escalate complex issues.
- Identify and escalate repeating issues.
- Support collaboration with Tier 1 in preparing solutions articles.
- Provide user support coverage during assigned shifts.
Required Experience
- Two (2) years of relevant experience with a Bachelor’s degree in fields related to Wave’s core finance functions or business management/administration.
- Four (4) years of relevant experience with a high school diploma.
- Experience working on the finance modules of an ERP system in one or more of these areas (Accounting / Finance / Treasury / Project budgeting and reporting).
Qualifications
- Bachelor’s degree in fields related to Wave’s core finance functions or business management/ administration from an accredited academic institution.
- High school diploma.
