Overview
Support the development and maintenance of learning content and solutions for the Staff Development and Learning team and other IOM offices/departments.
Key Responsibilities
- Provide technical and operational support in the development, adaptation, and maintenance of digital learning solutions.
- Assist in preparing, editing, and formatting learning materials.
- Support the coordination of learning content review processes.
- Apply established learning development standards and guidelines.
- Provide support in the administration of learning systems and platforms.
- Monitor usage of learning platforms and contribute to reporting.
- Support the resolution of user issues.
- Contribute to the development and update of standard operating procedures, user guides, and FAQs.
- Support the collection, consolidation, and validation of data from learning systems.
- Assist in the preparation of analytical reports, dashboards, and presentations.
- Contribute to the analysis of learning data.
- Serve as a focal point for assigned learning-related requests.
- Collaborate with HR Business Partners and relevant offices/departments.
- Provide first-level guidance to users on learning policies and procedures.
- Support administrative processes related to learning activities.
- Support the implementation of global learning and development initiatives.
- Support the maintenance of trackers and documentation.
- Perform other duties that may be assigned.
Required Experience
- Four (4) years of relevant professional experience with a Bachelor's degree or equivalent professional certification; or six (6) years of relevant professional experience with a high school diploma.
- Experience supporting learning and development activities.
- Knowledge of learning theories and instructional development models.
- Basic knowledge on Learning Management Systems (LMS), preferably Moodle, Cornerstone OnDemand, Oracle Learn Cloud etc.
- Solid knowledge of the Articulate suite content authoring tool, video creation tools (i.e. Vyond, Powtoon, etc) and the application of international accessibility standards.
- Working knowledge of learning theories and instructional development models.
- Experience supporting project coordination, monitoring and reporting.
Qualifications
Bachelor’s degree or equivalent professional certification in Education, Learning & Development, Information and Communications Technology or a related field from an accredited academic institution; or High school diploma.
