Customer Service Officer

World Vision International - WVI

Staff Closes 11 Aug 2026 10 days left

Overview

Provide overall strategic, technical, operational, financial, and managerial leadership for the implementation of an anti-trafficking project. Serve as the primary liaison with key stakeholders and ensure high-quality implementation and achievement of project objectives.


Key Responsibilities
  • Provide overall strategic leadership, technical direction, and management oversight for all project activities.
  • Ensure successful implementation of project objectives related to trafficking prevention, victim protection, justice-sector engagement, and institutional strengthening.
  • Serve as the primary liaison with the U.S. Department of State TIP Office, U.S. Embassy, Government of El Salvador, consortium partners, and implementing partners.
  • Lead development and implementation of annual work plans, implementation plans, MEL plans, risk management plans, and adaptive management processes.
  • Ensure project implementation is technically sound, evidence-based, and aligned with donor priorities, Government of El Salvador priorities, and World Vision standards.
  • Oversee project budget management, forecasting, financial compliance, and achievement of contractual deliverables.
  • Promote learning, knowledge management, and dissemination of good practices throughout project implementation.
  • Supervise and mentor a multidisciplinary project team while promoting collaboration, accountability, and continuous learning.
  • Strengthen coordination with relevant government counterparts involved in anti-trafficking, child protection, victim assistance, criminal justice, migration, and related sectors.
  • Ensure timely preparation and submission of high-quality technical, financial, and performance reports.
  • Promote collaboration among government institutions, civil society organizations, communities, and other key stakeholders.
  • Represent the project in national, regional, and international technical forums related to trafficking in persons, child protection, migration, organized crime, victim protection, and institutional strengthening.
  • Ensure integration of child protection, safeguarding, survivor-centered approaches, trauma-informed practices, gender equality, disability inclusion, and social inclusion throughout project implementation.
  • Support sustainability planning and institutionalization of project approaches within government and community systems.
Required Experience
  • 75 years of experience
  • Experience in anti-trafficking projects
  • Experience in project implementation
  • Experience in compliance with donor requirements
  • Experience in coordination among government institutions, criminal justice actors, protection service providers, communities, civil society organizations, and other project stakeholders
  • Experience in strengthening El Salvador’s anti-trafficking systems and institutional capacity
  • Experience in trafficking prevention, victim protection, justice-sector engagement, and institutional strengthening
  • Experience in budget management, forecasting, financial compliance, and achievement of contractual deliverables
  • Experience in supervising and mentoring a multidisciplinary project team
  • Experience in coordination with relevant government counterparts involved in anti-trafficking, child protection, victim assistance, criminal justice, migration, and related sectors
  • Experience in representing the project in national, regional, and international technical forums related to trafficking in persons, child protection, migration, organized crime, victim protection, and institutional strengthening
  • Experience in integration of child protection, safeguarding, survivor-centered approaches, trauma-informed practices, gender equality, disability inclusion, and social inclusion throughout project implementation
  • Experience in sustainability planning and institutionalization of project approaches within government and community systems
Other Details
Languages Required
Preference will be given to qualified local candidates.
Languages Preferred
Not specified
Contract Duration
Local - Fixed Term Employee (duración determinada)
Work Modality
Not specified
Remuneration
Not specified
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