Overview
The International Operations Manager (IOM) plays a leading role in supporting the delivery of the UNFPA country programme by leading strategic planning for UNFPA operations, setting management targets, and overseeing outsourced services across financial, procurement, IT, travel, logistics, and common services.
Key Responsibilities
- Contribute to the delivery of the country programme and ensure overall operations are carried out effectively, transparently, and in compliance with policies.
- Ensure annual and longer-term management targets are met.
- Determine optimal approaches for improving effectiveness and efficiency of business management, fostering innovation and operational excellence.
- Drive knowledge management practices within the office.
- Build capacity of staff through coaching and mentoring on operations management.
- Ensure the integrity of financial systems, review budget requirements, and ensure consistent application of rules and regulations.
- Supervise operations staff demonstrating performance appraisal and transparent leadership.
- Oversee official travel, logistics, and premises; establish work plans and monitor achievement of results.
- Ensure high quality provision of procurement and other project support services.
- Routinely monitor financial exception reports for unusual activities and transactions.
- In coordination with the Regional Human Resources Business Partner, ensure delivery of timely HR administration as the Human Resources Focal Point.
- Provide accurate and timely advice to management and staff on administrative HR processes.
- Liaise with the HRBP on all HR issues needing to be addressed by DHR.
- Keep abreast, research, benchmark, and implement global HR procedures and policies.
- Be the CO Focal point for GSS feedback and implementation of GSS related learning afternoons.
- Liaise with UNDP counterparts for correct Benefit and Entitlements, including payroll management and leave monitoring.
- Become an expert in the use of the ERP system for timely processing of financial and HR transactions.
- Provide policy support, guidance and advocacy at the country level on development, establishment and management of common services with other UN organizations.
- Ensure common services and joint arrangements benefit UNFPA in its objective to provide efficient and economical support services.
- Support staff safety by driving compliance with UN Minimum Operating Security Standards (MOSS) and Minimum Operational Residential Security Standards (MORSS).
- Represent UNFPA in the Security Management Team and effectively implement security measures.
- Represent UNFPA in Operations Management Team (OMT) meetings.
- Represent UNFPA in inter-agency administrative meetings and ensure smooth cooperation between agencies on joint undertakings.
- Identify new approaches and measures to further enhance UNFPA delivery capacities, professional management and cost effectiveness.
- Promote a client-oriented approach among all operations staff.
- Carry out any other duties as may be required by the County Representative, Regional Office management or Headquarters.
Required Experience
Seven (7) years of experience in development in a governmental, multilateral or civil society organization in a multi-cultural setting, including 3 or more years’ experience in managing teams in a complex organizational setting. Field experience is essential; humanitarian context is an asset.
Qualifications
Postgraduate university degree in any of the following disciplines: Public Administration or Business Administration, Economics, Management or other related field.
