ICT Officer North-East Ukraine Kharkiv

Overview

The ICT Officer is responsible for establishing and implementing NRC Information & Communication Technology systems and procedures in the North-East Ukraine Kharkiv Area Office. The role involves assisting in the day-to-day management of IT functions, providing end-user support, and ensuring compliance with NRC ICT policies.

Key Responsibilities

• Assist in the day-to-day management of IT functions.
• Provide timely end-user computer support.
• Ensure Hardware, printers, and software resources are available.
• Ensure the office complies with NRC ICT policies, rules, and procedures.
• Provide NRC Area office and field offices support for the internet.
• Support with the implementation of procedures and tools to ensure information security.
• Prepare and develop status reports.
• Ensure proper filing of documents.
• Promote and share ideas for improvement of the support function.
• Make relevant infrastructure changes for the best performance of ICT platforms, software, and services.
• Implement changes in the system's infrastructure established by the regional and/or global ICT Team.
• Provide training to NRC staff on ICT tools.
• Manage software license and NRC platforms.
• Manage, escalate, and resolve incidents and requests reported through the helpdesk tool.
• Oversee staff support, ICT Policy compliance, hardware/software including troubleshooting.
• Ensure performance monitoring of Internet links.
• Management of user accounts.
• Installation, configuration, update and support of NRC ICT tools, email, Office365, Okta, Agresso, OneDrive, Antivirus, Unit4 Excelerator, encryption and security updates, VPN access.
• Provide proactive and responsive support to all end-users.
• Report ICT equipment breakdowns and difficulties.
• Installing network standard Cisco Meraki equipment.
• Manage the Local Area Network (LAN) and the Wireless Local Area Network.
• Ensure SharePoint Team sites storage functioning and access rights management.
• Maintain filing tree SOP, support NRC archive scanning process.
• Ensure proper management of the NRC ICT equipment and manage ICT laptops.
• Management of warranties with authorized service centers.
• Support in budget preparation.
• Advice on ICT equipment purchases.
• Other assigned tasks related to information systems management.

Required Experience

Experience in the establishment and implementation of ICT systems and procedures. Experience in day-to-day management of IT functions. Experience in providing end-user computer support. Experience ensuring compliance with ICT policies, rules, and procedures. Experience supporting internet connectivity. Experience implementing procedures and tools for information security. Experience preparing status reports. Experience in filing documents. Experience promoting and sharing ideas for improvement. Experience making infrastructure changes for optimal performance. Experience implementing system infrastructure changes. Experience providing training on ICT tools. Experience managing software licenses and platforms. Experience managing, escalating, and resolving incidents and requests through a helpdesk tool. Experience overseeing staff support, ICT Policy compliance, hardware/software troubleshooting. Experience monitoring internet link performance. Experience managing user accounts. Experience with installation, configuration, update and support of ICT tools, email, Office365, Okta, Agresso, OneDrive, Antivirus, Unit4 Excelerator, encryption and security updates, VPN access. Experience providing proactive and responsive support to end-users. Experience reporting ICT equipment breakdowns. Experience installing Cisco Meraki equipment. Experience managing LAN and WLAN. Experience managing SharePoint Team sites storage and access rights. Experience maintaining filing tree SOP and supporting archive scanning. Experience managing ICT equipment and laptops. Experience managing warranties with service centers. Experience in budget preparation. Experience advising on ICT equipment purchases.

Other Details