Accountable for all aspects of operational management of a large format store, driving growth and development in line with values and strategy. Leads and empowers a team to maximise income generation and deliver a positive customer and donor experience.
Experience of working in a large format stores or multi-sites, driving significant revenue across multiple products and large teams. Experience of managing performance of others and enabling people to develop, grow and achieve their potential, including increasing diversity and inclusion in teams and / or workplaces. Operational management with a focus on consistent delivery of standards and processes. Ability to work with a wide range of diverse stakeholders, both consulting and collaborating to understand their needs. Ability to translate and communicate change through effective communication skills. Ability to flex approach in response to changing operational needs. Effective time management and prioritisation. Role model for own wellbeing. IT literacy and numeracy across multiple platforms, including social media. Ability to understand and interpret financial reports. Commercial awareness and judgement. Ability to understand and interpret basic financial reports.
