Economic Empowerment Specialist

Overview

Supports Limited-English-Proficient CalWORKs, RCA, CalFresh Employment & Training clients in Alameda County programs. Responsible for client enrollment, case management, and employment support.

Key Responsibilities

• Conduct introductory calls, orientations, appraisals, and assessments for clients.
• Determine and enroll clients into appropriate activity tracks.
• Maintain case notes in IRC and Alameda County databases.
• Conduct monthly follow-ups with clients to verify participation and address barriers.
• Communicate with Alameda County Employment Counselors regarding client progress.
• Submit monthly attendance reports, CASAS scores, and activity verifications.
• Provide clients with referrals to internal and external resources.
• Provide one-on-one job coaching, including resume development and interview skills.
• Coordinate and lead job readiness workshops.
• Identify job opportunities and guide clients through the hiring process.
• Support retention services by following up with employers and clients.
• Maintain relationships with local employers and community partners.
• Refer clients to VESL programs at adult schools and community colleges.
• Coordinate VESL activities and services with partners.
• Coordinate CASAS testing appointments and ensure scores are submitted.
• Follow up on monthly attendance from adult schools/community colleges.
• Travel to IRC offices and conduct client intakes, assessments, and meetings.
• Conduct occasional home visits or field-based appointments.
• Ensure accurate and timely completion of county and IRC reporting requirements.
• Maintain organized digital and physical files.
• Monitor clients with county-mandated participation requirements.
• Coordinate with IRC's Economic Empowerment team and referral partners.
• Participate in staff meetings, trainings, and county coordination meetings.
• Assist in onboarding and supervising interns and volunteers.
• Support special projects and cross-department collaboration.

Required Experience

• Minimum two years of direct services experience preferred.
• Experience completing intakes, orientations, assessments, or case management in a social service, workforce, or educational setting.
• Strong understanding of job search processes, workplace norms, and employer expectations.
• Experience working with immigrant, refugee, or LEP populations.
• High digital literacy (Outlook, Microsoft Office Suite, Teams, Box/Dropbox, and web-based databases).

Qualifications

Undergraduate degree in a relevant field or equivalent experience.

Other Details