Outreach Worker

Overview

The Outreach Worker will support the identification of protection concerns, dissemination of information, community-level awareness, and safe referrals to appropriate services. The position will serve as a link between communities and available protection services.

Key Responsibilities

• Conduct regular community-level awareness sessions on protection, GBV, available services, rights, and referral pathways.
• Disseminate accurate and context-appropriate protection information to community members.
• Engage with community members in a respectful, inclusive, and culturally sensitive manner.
• Identify barriers preventing vulnerable individuals from accessing protection services.
• Identify individuals who may require protection, GBV, MHPSS, health, legal, or other specialized services.
• Provide information on available services and facilitate safe and confidential referrals based on informed consent.
• Follow up on referrals as appropriate and in accordance with established SOPs.
• Immediately report urgent protection concerns through established referral and escalation mechanisms.
• Identify and document emerging protection concerns, risks, and service gaps through approved tools and mechanisms.
• Share relevant protection trends and concerns with the supervisor while maintaining confidentiality.
• Support protection assessments, community consultations, FGDs, KIIs, and other monitoring activities as required.
• Coordinate with WGSS/Hub Center Facilitators, Protection/GBV Case Workers, MHPSS staff, and other relevant teams.
• Support community-level activities and service linkages.
• Participate in training, team meetings, and capacity-building activities.
• Maintain accurate records of outreach activities, awareness sessions, referrals, and community feedback.
• Submit regular activity reports and required data within agreed timelines.
• Ensure confidentiality and safe handling of sensitive information.
• Apply Do No Harm, confidentiality, informed consent, dignity, respect, and nondiscrimination principles.
• Maintain professional boundaries with community members and service users.
• Comply with IRC Safeguarding, PSEA, Child Safeguarding, Code of Conduct, and data protection requirements.
• Ensure that outreach and referral activities do not expose individuals or communities to additional protection risks.

Required Experience

At least 1 to 2 years of relevant experience in humanitarian, protection, GBV, community-based, or social development programming. Experience working with vulnerable and diverse communities.

Qualifications

Bachelor's/ Intermediate certificate in Social Sciences, Education, Psychology, Development Studies, or a relevant field from an HEC-recognized board and university.

Other Details