Programme & Policy Officer (IDM & CBT) | International Consultancy Level 1 | Gaza, Palestine

Overview

Provide strategic and technical leadership to the CBT/IDM team, ensuring the effective and timely delivery of all CBT/IDM operations in Gaza.

Key Responsibilities

• Contribute to the Gaza CBT/IDM function, supervising a team of 4 staff.
• Ensure effective planning, prioritization, delivery of identity management solutions and cash-based transfers.
• Oversee the end-to-end CBT/IDM cycle across all programmes in Gaza, including MPCA, CfW, and CfP, and provide guidance to activity leads on process design, continuous improvement, and oversight of monthly operations.
• Manage smooth and timely delivery of IDM operations in Gaza, including but not limited to registration, data update, verification, beneficiary selection, enrollment, distribution or payment list creation, assistance transfers and distribution, reconciliation, and anomaly detection.
• Engage on CBT/IDM with other UN and NGOs that provide cash assistance in Gaza to strengthen coordination, identify operational challenges, and coordinate on Building Blocks list uploads.
• Represent WFP in the Gaza Cash Working Group (CWG), ensuring effective information flow between national-level discussions and operational realities on the ground.
• Provide regular updates, analysis, and recommendations on CBT/IDM to CO.
• Drive the adaptation and improvement of cash programming in response to evolving operational conditions, including changes in the banking environment, regulations, and FSP arrangements, in coordination with activity leads and the Head of Programme.
• Liaise with FSPs on KYC requirements and regulatory developments in Gaza that may affect beneficiary access to assistance.
• Oversee use of all CBT/IDM technology solutions for the Gaza operation (SRA, Verification, DAT, NEST, PIT, SCOPE, MDP), effectively prioritizing new features and maintenance needs in close collaboration with CO colleagues.
• In close coordination with the activity leads, ensure timely delivery of CBT/digital payments for MPCA, C4P and cash for work that are conducted through SCOPE; ensure coordination with the Financial Service Provider and relevant entities for timely delivery of cash assistance.
• Ensure regular, timely, and in-depth analytics and reporting products are available to AO and CO stakeholders, including hands-on independent work when required.
• Proactively identify challenges related to CBT/IDM processes and solutions, conduct root causes analysis and independently define potential solutions and mechanisms to resolve issues.
• Coordinate effectively across activity and functional units in the AO, CO, and HQ, such as Programme, AAP, M&E, VAM, TEC, SCD.
• Represent WFP in interagency collaboration and coordination on clearly defined CBT/IDM projects, such as assistance coordination (Building Blocks).
• Support the AO transition to corporate solutions (MDP, SCOPE) as required, collaborating closely with CO and HQ colleagues.
• Build local capacities in CBT/IDM areas, supporting sustainable long-term capacity strengthening of team members.
• Act in an assigned emergency-response capacity as required, and undertake other, IDM, CBT, and programme-assurance responsibilities as needed.

Required Experience

• Minimum 3 years of relevant postgraduate progressively responsible professional experience in the public or private sector demonstrating high performance
• Experience in CBT/IDM, in areas of operations, data analytics, design, and implementation
• Experience in data analysis and visualization using SQL and Tableau.
• Experience with WFP systems such as SRA, DAT, PIT, and SCOPE is considered a strong asset.
• Experience in field operations is considered a strong asset.

Qualifications

First Degree / Advanced University degree in a relevant area, such as Economics, Business Administration, Computer Science, Data Analytics, Technology, Statistics, etc.

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