Protection Referral Support Service Provider

Overview

Engage a Support Consultant to strengthen protection referral pathways linked to IRC sexual and reproductive health and primary health care services in Za’atari Camp.

Key Responsibilities

• Map and regularly verify protection, GBV, child protection, legal, psychosocial and disability-inclusive services.
• Maintain the service directory, referral pathways, SOPs, consent and referral forms, escalation, feedback and complaint procedures.
• Link IRC health and SRH teams with authorized protection providers and camp coordination mechanisms.
• Support safe identification and first-line referral by health and community-facing staff.
• Establish and maintain secure, data-minimized referral tracking and provider feedback loops.
• Analyze referral completion, unsuccessful referrals and barriers; recommend and follow up corrective action.
• Orient and mentor relevant personnel on survivor-centered communication, safe referrals, confidentiality, safeguarding, PSEA, child-safe practice, disability inclusion and do-no-harm.
• Provide protection input to three client-informed safety audits and track agreed risk-reduction actions.
• Prepare discreet, accessible information on services and help-seeking options at health facilities.
• Coordinate with UNHCR-led camp Protection, GBV and Child Protection mechanisms and relevant health coordination groups.
• Conduct quarterly reviews of referral pathway functionality and deliver a final handover.
• Promote and actively participate in initiatives and efforts to build team engagement, inclusion, and cohesion.
• Foster ongoing learning, honest dialogue, and reflection to strengthen safeguarding and to promote IRC values and adherence to IRC policies.
• Any other task related to integrated protection referrals within the scope of this TOR.

Required Experience

At least two years of relevant experience in humanitarian protection referrals, GBV or child protection referral systems, or integrated health and protection programming.

Qualifications

University degree in social work, psychology, protection, public health, gender studies, humanitarian studies or a related field.

Other Details