Overview
The intern will assist the Knowledge Management Team in the implementation, release, updates of the Knowledge Management Portal, sites, Service Now and documentation. The intern will support the processes definitions and implementation steps in Knowledge Management.
Key Responsibilities
- Support the team with coordinating meetings with stakeholders, including support with the analytical and knowledge management tasks
- Support the review of historical information
- Support the project manager in the analysis, review and evaluation of data/documentation collected from various sources
- Document the technical concepts and approaches applied in the Knowledge Management framework
- Organize and maintain knowledge repositories
- Support knowledge sharing activities and document feedback from stakeholders
- Assist with the Knowledge Management tools and in particular Service Now and SharePoint
Required Experience
- Experience in MS Office (Word, Excel, Outlook, PowerPoint), Microsoft 365 (Teams, SharePoint)
- Prior exposure to Service Now would be desirable
Qualifications
• University Degree in Information Technology or other relevant field.
