Overview
The Digital Health Program Manager brings specialized expertise to the Health Unit across specific projects and tools, contributing to the Digital Health Ecosystem and advancing the use of digital health solutions to improve healthcare access and quality.
Key Responsibilities
- Works with a Scrum Master to manage the product backlog and biweekly sprint cycles using an agile approach.
- Arbitrates between field requests for new features and product improvements within a resource-constrained ecosystem.
- Collaborates closely with functional support teams, product developers, the data protection office, and health métiers to deliver on the product roadmap.
- Manages ad hoc incidents and stakeholder requests and prioritizes them accordingly.
- Stays abreast of the latest digital health trends and innovations, applying design thinking and user-centered design to create intuitive mobile solutions.
- Ensures all activities and documentation comply with legal, ethical, and medical standards.
- Drives coherence across existing digital health solutions at ICRC in close collaboration with team members and by leveraging open-source communities.
- Ensures standards and guidance are defined and followed for a consistent approach to mobile solution service delivery, deployment, and management.
- Actively participates in open-source communities.
- Addresses sustainability challenges using a product lifecycle approach.
- Provides technical support for handover to partners when needed.
- Demonstrates the value of digital health solutions and promotes them with colleagues across the Movement.
- Builds contextual understanding and trust with field colleagues.
- Provides training, user feedback sessions, and technical advice to field colleagues.
- Maintains the implementation guidance documentation.
- Drives change management using best practices to maximize impact at scale.
- Communicates complex topics effectively to both expert and non-expert audiences, using engaging presentations and storytelling.
- Designs and implements communication and promotion plans to support broad adoption and awareness of workstreams.
- Communicates openly and collaborates closely with digital health and wider IT teams to advocate for required resources to achieve the product vision.
Required Experience
- 5–9 years of professional experience implementing and managing digital health solutions in humanitarian or development contexts.
- Demonstrates familiarity with mobile user experience, open-source solutions, and their integration into digital health systems.
- Possesses expertise in digital health open-source solutions (Digital Public Goods).
- Shows a strong track record in promoting digital-first healthcare, optimizing user-facing solutions, and enabling sustainable handover to local partners.
- Has prior field or HQ experience with ICRC, which is considered an asset.
Qualifications
• Holds a Master’s degree in a relevant field (e.g., medicine, public health, computer science, or health informatics).
