Overview
Performs procedural and specialized activities for UNICEF’s ICT systems, including desktop administration and server operations. Supports digital innovation and AI, satellite and field communication, and minimal digital impact administration.
Key Responsibilities
- Perform procedural and specialized activities of UNICEF’s ICT systems.
- Include desktop administration and server operations.
- Installation and routine configuration of ICT system components and user orientation.
- Maintaining technical and user documentation.
- Serving as a focal point for the receipt and processing of user requests.
- General ICT/Office Support.
- Digital Innovation and AI Support.
- Satellite and Field Communication Support.
- Minimal Digital Impact Administration.
Required Experience
- A minimum of five years of practical work experience in information technology, requiring systematic methods of troubleshooting and problem-solving is required.
- Practical experience in providing technical and business Customer Support and Services is required.
- Experience in providing assistance to users on IT products and services, and use of applications and diagnostic tools is required.
- Practical experience and working knowledge of various computer platforms and applications are required.
- Experience supporting digital innovation initiatives, AI-enabled tools, or field connectivity solutions.
Qualifications
- Completion of Secondary education is required, supplemented with formal training in Computer Science, Information Systems, Telecommunications, and Engineering.
- A Bachelor or equivalent (First Level University Degree) from a recognized academic institution in a field relevant to the position may replace 3 years of related work experience.
- A Master or equivalent (Advanced University Degree) may replace an additional 2 years.
