Overview
The Operations Assistant (Field Support) undertakes field support activities in assigned areas, such as airports or transit centers, and assists individuals with migration-related processes.
Key Responsibilities
- Undertake field support activities in assigned areas (e.g., airport, transit center, third-party facility, camp, sub-office, or transportation).
- Perform airport services including custodial care of travel documentation, identity and documentation verification, assisting with airport formalities, escorting individuals, and sending notifications.
- Assist individuals at transit centers or third-party facilities with sign-in, verification, orientation, provision of items, room assignments, issue resolution, and departure support.
- Provide assistance at transit centers and third-party facilities for extended periods, including overnight and weekends.
- Assist in the coordination of transportation, liaising with service providers, verifying identities, and escorting individuals.
- Provide selection mission support, exit permit support, and interpretation services.
- Provide feedback on work accomplished and inform supervisors of issues.
- Maintain confidentiality and integrity of paperwork and alert supervisors of non-compliance.
Required Experience
Four years of working experience with secondary [high school] education. Two years of working experience with Bachelor’s degree. Prior Movement Operations or transportation experience is a strong advantage.
Qualifications
Secondary [high school] education or Bachelor’s degree.
