IT Service Officer - IT systems

Overview

The role of IT Service Officer - IT Systems is within the Directorate-General for Digital Services (DG DIGIT) of the European Commission, focusing on data centres and private cloud services.

Key Responsibilities

• Maintain and evolve corporate service offerings within the scope of DIGIT.C3 services and focus on the Digital Workplace support and Information Systems hosting services.
• Propose service roadmaps that drive the continuous improvement in terms of agility, reliability and cost efficiency.
• Participate to - and/or lead stakeholder meetings, including meetings with DGs to gather business requirements.
• Coordination and supervision of projects and programs, based on delivery through a managed service provider.
• Supervise the operation of the managed service provider, through SLA & KPI's for a portfolio of services defined with your Head Of Sector.
• Act as a “pre-sales engineer” organizing consultancy.
• Supervise service communications to clients and act as escalation point for service delivery.
• Define and implement measures to oversee service quality, capacity and availability, including adherent reporting

Required Experience

has a solid experience in computer service operations and in the setup of Data Centre infrastructures; has a solid experience in cloud native and AI infrastructure workload; has a solid experience in the management of service contracts and service outsourcing; has strong organizational and negotiation skills, together with excellent written and oral communication skills for conducting contractual activities in the context of Product Management; has the ability to develop and implement a strategy and give clear directions in the areas covered by the sector; is a motivated and energetic individual with a service-minded attitude accompanied by excellent interpersonal and people management skills. A computer science background, preferably in IT Infrastructure as well as experience in managing contracts is an asset. Prior experience in large scale windows server environments is an advantage. Certification in service management and project management would be an advantage.

Qualifications

at least a level of education which corresponds to completed university studies of at least 3 years attested by a diploma.

Other Details