PSP Associate (Salesforce Database)

Overview

Support project activities for Salesforce database migration and administration, including data migration, system maintenance, and reporting to enhance fundraising activities.

Key Responsibilities

• Support data migration between legacy and new systems, monitoring data consistency and performing user acceptance tests.
• Perform regular data administration tasks, including processing donations, monitoring data feeds, and maintaining data consistency.
• Configure database platforms, manage users and permissions, and act as a focal point for database operation issues.
• Support database enhancement processes, perform testing, and provide user training with documentation.
• Create performance dashboards and reports in Salesforce, analyze payment approval rates, and create/amend reports for analysis and segmentation.
• Present written and verbal analysis, reporting, modeling, and research findings to key stakeholders.
• Work with internal and external stakeholders to satisfy business intelligence requirements.

Required Experience

• Minimum 3 years of relevant work experience for high school diploma or 2 years of experience with Bachelor or higher in database management, payment management or IT system management proved to be relevant to donor or membership database management.
• Proven experience in a fundraising or sales environment working on donor/customer care and data processing.
• Proven experience in managing donor or customer records within a customer relationship database.
• Work experience with Salesforce is strongly preferred.

Qualifications

Completion for high school diploma or the Bachelor is desirable in IT system management or Information Systems Management, or other related fields.

Other Details