Donor Care Assistant

Overview

This position supports the implementation of UNHCR's Donor Care Programme, focusing on donor service and information processing. The role involves executing donor development programmes through telemarketing and acting as the frontline contact with donors.

Key Responsibilities

• Assist in processing monthly and one-off donation transactions.
• Confirm donors' personal details and enter accurate information into the database.
• Respond to donor enquiries via inbound calls, making records and reporting public enquiries.
• Follow up with donors regarding donation transaction issues and enquiries via phone, post, and email.
• Conduct telephone fundraising campaigns.
• Assist in writing and forwarding donor communications materials.
• Undertake other duties as assigned by the supervisor.

Required Experience

• Minimum 1 year working experience for high school diploma and 0 year of experience for bachelor’s degree.
• Experience in answering donor/customer enquiry by phone and by email.
• At least 1 year proven experience in fundraising work related to donor service and data processing, gained in Hong Kong fundraising market.

Qualifications

Completion of Territory Education, degree is desirable in Communications, Marketing, International Studies, Business Administration, or a related field. Candidates with a degree in other disciplines with a proven relevant professional record will also be accepted.

Other Details