Chief, Product Line (3 roles)

Overview

This role is a senior leadership position focused on driving innovation, product excellence, and customer-focused solutions within the NATO Communications and Information Agency. The Chief of Product Line will oversee the full product lifecycle, align stakeholders, and ensure products deliver measurable value.

Key Responsibilities

• Own the lifecycle of the given product portfolio, ensuring products deliver measurable customer and business outcomes.
• Act as the Executive for assigned products, accountable for product value, delivery outcomes and value realization.
• Define product vision, strategic direction and investment priorities to maximize value across the NATO Enterprise.
• Balance customer value, operational sustainability, risk, cost, technical constraints and strategic priorities across a complex product portfolio.
• Drive alignment across Product, Capability Delivery, Service Operations, the Chief Information Office and Chief Data Office to achieve product outcomes.
• Lead the adoption of product-oriented ways of working and support the transition from traditional operating models to outcome-focused product management.
• Identify and remove barriers to product value realization while driving simplification, standardization and reuse across the product lifecycle.
• Represent the NCIA in governance forums, stakeholder engagements and strategic discussions to advance Agency priorities and customer outcomes.
• Lead organizational transformation initiatives and foster a high-performance culture through accountability, collaboration and customer focus.

Required Experience

• 10+ years (holding a Master's degree) or 15+ years (holding a Bachelor's degree) of relevant experience in a complex technical or business environment.
• An experienced executive leader with a proven track record of leading and managing change in dynamic technical organizations.
• An accomplished manager of managers with at least five years of experience building high-performing teams and embedding product-centric ways of working.
• Proven experience leading teams through significant organizational transformation and managing complex product portfolios.
• Demonstrated success managing products throughout their lifecycle, from concept and discovery through delivery, launch and continuous optimization.
• Skilled at aligning diverse stakeholders and leading cross-functional teams spanning engineering, operations and business functions.
• Able to translate customer needs, user insights and industry trends into compelling product strategies, roadmaps and value-driven outcomes.
• Comfortable engaging with architects and engineers on technical requirements, trade-offs, integrations and system dependencies.
• Knowledgeable across key technology domains, including cloud, cybersecurity, APIs and integrations, artificial intelligence and data privacy.
• Experienced in using data, metrics and KPIs to guide investment decisions, drive adoption and measure product success.
• Familiar with modern product management frameworks such as Agile at Scale (SAFe), together with project and service management methods.
• (For the Collaboration and Workplace role) Experienced in digital workplace platforms, enterprise business applications or corporate technology portfolios; Experience implementing Net Promotor Score user feedback mechanisms.
• (For the Digital Backbone role) Experience with product management and strategy related to communications, networks, infrastructure, cloud, or cybersecurity systems.
• (For the Missions and Operations role) Experience with command and control, ISR/intelligence, or operational mission systems.
• A proven people leader with experience leading large, diverse and multidisciplinary teams while creating a performance-driven culture.

Other Details