Information Technology Assistant

Overview

The Information Technology Assistant coordinates and performs IT support functions to ensure quality service delivery in line with IT procedures and SLAs.

Key Responsibilities

• Receive and log IT service requests.
• Provide first and second level support for hardware and software issues.
• Assist with web publishing and media production.
• Deploy and configure hardware and software.
• Ensure user access to IT infrastructure.
• Operate and troubleshoot office equipment.
• Provide user guidance and training on IT equipment.
• Assist users with presentations and audio-visual equipment.
• Advise on IT hardware and software selection.
• Assist in planning and procurement of IT equipment.
• Manage office IT equipment inventory and licenses.
• Process separation clearance.

Required Experience

Four years of relevant experience in IT-support work.

Qualifications

Secondary School Education.

Other Details