Programme Associate

Overview

Assisting in streamlining visa application services for German family reunification, resettlement, and evacuation caseloads.

Key Responsibilities

• Assist beneficiaries at the FAP Center and manage their files.
• Process family reunification visa applications, register appointments, create case files, distribute files, collect biometric data, and maintain file tracking.
• Undertake applicant form completion and casework interviews, ensuring accuracy and reporting quality issues.
• Enter data into FAP case management software, verifying information and translating documents when needed.
• Organize and schedule family reunification appointments.
• Update FAP case management system with application data.
• Enter applicant data and lodge application documents.
• Guide migrants in completing visa application forms and conduct remote completeness checks.
• Provide accurate and timely information to migrants regarding visa requirements and appointments.
• Organize applicant files according to German Consular staff instructions.
• Call families and principle applicants to answer questions and provide guidance.
• Maintain records of applications and contacts, and assist with report preparation.
• Inform supervisors of problems and suggest improvements.
• Demonstrate understanding of FAP SoPs and maintain professionalism.
• Maintain confidentiality of FAP-related matters.
• Mitigate fraud and malfeasance, and monitor data integrity.
• Flag vulnerable cases needing referral and protection support.
• Handle hardship and medical cases, coordinating with relevant departments.
• Ensure general maintenance of the IOM FAP office building and equipment.
• Coordinate with logistics, finance, and human resources units.
• Organize and register missing documents.
• Support German resettlement missions by filling forms, collecting documents, and preparing files.
• Receive and forward original documents for legalization.
• Provide training and assistance to new staff members.
• Undertake duty travel when needed.
• Perform other assigned duties.

Required Experience

• University degree with three years of relevant experience; or, High school diploma with five years of relevant experience.
• Minimum three years of relevant professional experience in a similar setting and capacity preferred.
• Demonstrated ability to maintain accuracy & confidentiality in performing responsibilities.
• Previous work experience in international organizations and service industry companies and in non-government or government institutions/organization in a multi-cultural would be an advantage.

Qualifications

• University degree in Business Management, Client Services, Social Science, Engineering Science or related field; or, High school diploma.
• Accredited Universities are those listed in the UNESCO World Higher Education Database.

Other Details