Overview
Assist visa applicants with the submission of visa applications and the return of passports upon completion of visa processing within the Visa Application Centre (KVAC).
Key Responsibilities
- Provide service excellence to visa applicants in compliance with ROK requirements.
- Verify identity of visa applicants and delegates.
- Provide accurate and timely visa information, including distribution of forms and checklists.
- Assist in collecting visa applications and sorting required documentation.
- Input accurate visa application data into IOM case management system and ROK visa portal.
- Verify correct payment of fees and accurate issuance of invoices.
- Conduct document verification of visa application cases.
- Assist in the preparation and distribution of reports to management.
- Manage application and passport logistics with courier company.
- Develop expertise in ICT solutions including IOM case management system and ROK visa portal.
- Inform management of operational, security, or system issues and make recommendations.
Required Experience
- Two years of relevant professional experience with a university degree, or four years of relevant professional experience with a high school degree.
- Experience in migrant-related programmes or visa related services.
- Experience in customer service.
- Working and living experience in Korea as advantage.
Qualifications
University degree in Business Administration, Client Services, Social Science or a related field from an accredited academic institution; or, High school degree.
Other Details
Languages Required
Provision of information in the local language to visa applicants and delegates in person, as well as via phone and email.
Languages Preferred
Not specified
Contract Duration
6-month contract (possible extension subject to budget, receiving visa application volume, and performance).
Work Modality
Not specified
Remuneration
Not specified
