Program Specialist - Master Trainer, NYOTA Refugee Business Development Service Specialist

Overview

The Business Development Services (BDS) Delivery Specialist will deliver high-quality, contextualised Business Development Services to refugee youth, combining entrepreneurship and business skills training, socio-emotional skills development, and coaching.

Key Responsibilities

• Deliver approved BDS classroom sessions covering core business skills, entrepreneurial mindset, soft skills and relevant digital business tools.
• Use practical, experiential and interactive methods adapted to local market realities, different literacy levels and the needs of refugee youth.
• Provide one-to-one and small-group coaching to help participants identify viable opportunities, strengthen business models, pricing, cash flow, bookkeeping, marketing and customer service.
• Support and/or deliver Training of Trainers (ToT) using the approved curriculum and minimum facilitation standards.
• Apply the customised BDS package consistently while providing structured feedback on participant needs, curriculum relevance and required adaptations.
• Facilitate in multiple languages where relevant and use accessible formats and methods for participants with different communication, mobility or sensory needs.
• Apply gender-responsive, disability-inclusive and trauma-informed approaches throughout training and participant engagement.
• Recognise barriers affecting women, young caregivers and persons with disabilities and support appropriate adaptation, referral and participation measures.
• Maintain safe, respectful and non-discriminatory learning environments and follow relevant DRC safeguarding and referral procedures.
• Maintain complete and accurate participant records, attendance documentation, training reports and other evidence required for verification and reporting.
• Coordinate with the Team Leader, mentors and project staff to reinforce training content and support participant progress after classroom delivery.
• Contribute to business networking, market-linkage and information sessions as required.

Required Experience

• Minimum three (3) years of specific experience and technical capacity in implementing BDS programmes, including business/entrepreneurship training.
• Experience working with youth and vulnerable populations in refugee settings.
• Experience delivering Training of Trainers (ToT), including facilitation in multiple languages.
• Experience supporting early-stage businesses in the micro-enterprise sector.
• Demonstrated understanding of the local community context of micro and small enterprises.

Qualifications

Bachelor’s degree in entrepreneurship, business management or a related field

Other Details