HEAD OF PEOPLE SAFEGUARDING AND INCLUSION
Overview
Lead MSF WaCA’s strategy on safeguarding and inclusion, prevent and manage risks, and advise senior management. Ensure appropriate safeguarding and inclusion systems, standards, and reporting arrangements are in place and effectively implemented.
Key Responsibilities
- Develop, maintain and oversee the implementation of the MSF WaCA safeguarding strategy and annual priorities.
- Ensure safeguarding risks are systematically identified, assessed, monitored and mitigated.
- Promote a culture based on respect, dignity, equity, accountability and inclusion.
- Ensure accessible and trusted reporting and feedback mechanisms for staff, patients and communities.
- Oversee the appropriate management and governance of safeguarding concerns and investigations.
- Support Operations and other departments in integrating safeguarding and inclusion into their strategies, plans and practices.
- Provide strategic advice to the General Director, Leadership Team and Board on safeguarding, inclusion and related organisational risks.
- Ensure appropriate coordination with HR, Medical, Operations and SHU on matters falling within their respective mandates.
- Ensure all relevant materials including safeguarding policy, local reporting procedure, training manuals, publication and related tools are in place and properly disseminated to staff, partners and representatives.
- Ensure reporting mechanisms and oversee case management framework.
- Oversee investigations, ensure confidentiality, fairness and protection from retaliation.
- Lead inclusion and DEI agenda; advise leadership on barriers; promote inclusive leadership; monitor indicators; integrate gender/diversity/equity/inclusion into HR processes.
- Provide safeguarding expertise to Operations; support risk identification in programme design and emergency response.
- Provide oversight on staff protection and psychosocial support; ensure support mechanisms with HR/medical functions.
- Ensure referral of medical errors/quality-of-care concerns to medical governance; address safeguarding implications from medical incidents.
- Oversee safeguarding aspects of people-related data protection; ensure case information handling per confidentiality and data protection requirements.
- Provide strategic analysis and recommendations; maintain safeguarding and inclusion dashboard; report to Board.
Required Experience
Minimum 7 years of relevant professional experience, preferably including substantial experience within a humanitarian or international organisation; Significant experience in safeguarding, protection, investigations, prevention or related fields; Experience designing and implementing safeguarding systems and strategies; Experience in complex humanitarian or operational environments; Risk management and organisational change; Cross-department work and senior stakeholder influence; Managing sensitive and confidential cases; Minimum 3 years of people management experience, preferably in senior/strategic position; DEI/inclusion/organisational culture experience highly desirable; Medical, protection or social work experience; Experience in conducting investigations; MSF movement experience is an asset.
Qualifications
University degree in Law, Psychology, Social Sciences, International Development, Risk Management, Human Resources, Protection, or another relevant field. Specialized training and/or certification in Safeguarding, PSEA, Protection, Investigations, or a related field. Certification in investigation, safeguarding, or protection. Training in psychosocial support or trauma-informed approaches. Training in risk management or compliance.