Travel Services Officer (for internal and external candidates - Candidates who applied before, are encouraged to re-apply), 16
Overview
The Travel Services Officer coordinates and manages travel-related processes for international staff, oversees all travel operations, and manages travel documents and customs clearance processes.
Key Responsibilities
- Coordinates and manages travel-related processes for international staff throughout onboarding and separation.
- Manages all travel operations, ensuring timely, efficient, and compliant services.
- Oversees the full lifecycle management of Travel documents, UNLPs.
- Manages customs clearance processes for official shipments, office equipment, and vehicles.
- Develops and implements standardized onboarding plans, welcome-SOPs, and protocols.
- Provides operational and managerial support to the supervisor.
- Provides the supervisor with strategic support.
- Responsible for the Agency-wide automation of travel process and functioning of Travel Management System (TMS).
- Prepares and submits monthly operational reports covering travel statistics, financial data, and compliance indicators.
- Promotes continuous learning within the Travel Unit by providing functional guidance and on-the-job training to staff.
- Performs other duties as may be assigned by the supervisor(s).
Required Experience
Minimum of Six years of progressively responsible relevant work experience in travel, visa, protocol, or related administrative services, including at least two years in an international or large multi-cultural organization. Experience in handling official travel documents, certification of transactions, travel claims, and liaison with government authorities such as ministries, customs, and embassies is required. Proven experience in supervising staff and managing contracts, as well as knowledge of ERP systems such as SAP, is required.
Qualifications
A first university degree from an accredited educational institution in Business/Public Administration, International Relations, Transport/Travel Management, or related field.