Overview
The Accountability to Affected Persons Officer strengthens the accountability system by ensuring effective feedback and complaint mechanisms, overseeing data collection and analysis for decision-making, and fostering organizational learning. The role requires strong collaboration with program and operations teams.
Key Responsibilities
- Update and review SOPs and Feedback Plans with the AAP Manager
- Strengthening feedback mechanisms both proactive and reactive in consultation with M&E and programming teams
- Lead processes to collect, review, classify, and respond to client feedback at field level
- Conduct FGDs and stakeholder meetings to gather community feedback
- Produce CRA reports for discussion in field meetings and project review sessions
- Participate in data collection and analysis when required
- Perform any additional tasks assigned by the supervisor
- Support the integration of accountability in proposals and reporting
- Ensure accountability considerations across the full program cycle
- Develop or adapt accountability communication materials (posters, brochures, noticeboards)
- Provide basic accountability training—including IRC Code of Conduct—to staff, partners, and community structures
- Participate in monthly review meetings with program teams and senior management
- Support capacity building for IRC staff and Camp-Based Assistance (CBA) teams on client responsiveness
- Document lessons learned and best practices using accountability tools, and sharing internally
Required Experience
- At least 2 years of humanitarian experience, preferably in community engagement or AAP
- Experience delivering accountability mechanisms and safe, inclusive community communication
- Strong facilitation and interpersonal skills
- Ability to manage multiple tasks independently
- Strong understanding of community engagement and accountability practices in refugee settings.
- Excellent facilitation, communication, and training skills.
- Ability to collect and analyze community feedback safely and ethically.
- Strong report writing and presentation skills.
- Understanding of adult learning principles and organizational development.
- Strong problem-solving and multitasking abilities.
- Ability to work independently in high-pressure environments.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
Qualifications
Bachelor’s degree in social work, Human Rights, International Law, Social Sciences, or any related field.
