WBG Young Professional

Overview

The World Bank Group's Young Professionals Program (YPP) offers exceptional professionals the opportunity to apply their specialized technical expertise and contribute to solutions for pressing development challenges. This program provides a structured learning and development journey, including rotations across different areas of the institution.

Key Responsibilities

• Support the governance, maturity, and continuous improvement of Enterprise Service Management practices, including IT Asset Management, Configuration Management, Change Enablement, Incident Management, and Problem Management
• Support and advance the SAM program, including software governance, license compliance, entitlement management, audit readiness, and cost optimization
• Drive initiatives that improve the visibility, accuracy, governance, and optimization of software and technology assets
• Define service management roadmaps and maturity strategies that promote standardization, automation, and operational resilience
• Partner with technology, procurement, vendor management, cybersecurity, risk, audit, and stakeholders to improve governance and maximize value from technology investments
• Develop reporting and analytics to measure service performance, process adoption, compliance, operational risk, and optimization opportunities
• Support cross-functional initiatives that strengthen service management capabilities through process integration, data governance, automation, and AI-enabled service delivery

Required Experience

• 2–6 years of relevant professional experience
• Demonstrated knowledge of Enterprise Service Management practices, with strong knowledge of SAM principles
• Experience supporting maturity, standardization, adoption, or governance of service management processes across large and complex organizations
• Experience collaborating with technology, procurement, vendor management, risk, audit, and business stakeholders to improve governance and operational outcomes

Qualifications

A minimum of a master’s degree in Information Technology, Computer Science, Information Systems, or a related field

Other Details