Overview
The ICT Coordinator ensures staff have secure, reliable, and effective technology for humanitarian operations, providing strategic and operational ICT guidance to align technology with operational priorities and ICRC standards.
Key Responsibilities
- Advises delegation management on ICT-related matters and technology solutions.
- Ensures implementation and effective use of information systems.
- Ensures ICT policies, procedures, and standards are implemented and adhered to.
- Negotiates contracts and service agreements with local providers.
- Oversees installation, maintenance, and monitoring of communications infrastructure.
- Ensures ICT security measures are aligned with organizational standards.
- Supervises testing of ICT infrastructure, hardware, software, networks, and related equipment.
- Leads and manages ICT support teams.
Required Experience
At least 5 years of professional experience in IT service operation management. At least 2 years of confirmed experience in people management. Knowledge of wireless technologies is mandatory. Project Management Certification (PRINCE2 or equivalent) is an asset. Cybersecurity knowledge and experience is an asset.
Qualifications
Degree in telecommunications, electronics, computer science or related field, or equivalent experience. ICT management certification (ITIL or equivalent). Microsoft Certification (MCSA level).