Associate Product Owner

Overview

The Associate Product Owner will evolve the Salesforce product vision, strategy, and roadmap in alignment with institutional and IT strategic priorities. The role involves translating business needs into a prioritized backlog and serving as the principal point of accountability for product decisions.

Key Responsibilities

• In coordination with the Product Manager, continuously evolve the Salesforce product vision, strategy, and roadmap in alignment with the Bank Group’s institutional and IT strategic priorities.
• Evaluate Salesforce capabilities (standard vs custom) to ensure optimal design choices.
• Translate business and stakeholder needs into a well-prioritized backlog of epics, user stories, and acceptance criteria.
• Serve as the principal point of accountability for product decisions, balancing stakeholder demands, technical feasibility, and resource constraints.
• Support in Agile/Scrum ceremonies (sprint planning, backlog refinement, sprint review, retrospectives), ensuring the development team has clear, actionable guidance.
• Review and formally accept completed work against defined acceptance criteria and quality standards.
• Establish and track product success metrics (adoption, performance, user satisfaction, business value realized); use data to inform ongoing prioritization.
• Build and maintain strong relationships with business sponsors, client departments, and senior stakeholders across the institution.
• Manage trade-offs between scope, time, and resources; communicate impacts transparently to leadership and stakeholders.
• Collaborate with enterprise architecture, security, UX, and QA functions to ensure the product is secure, scalable, and aligned with WBG technology standards.
• Ensure alignment with Salesforce best practices and enterprise standards.

Required Experience

• minimum of 5 years of work experience, including 5+ years of Salesforce experience working in the Financial Services industry.
• Experience in large-scale digital transformation programs (e.g., CRM implementation)
• Demonstrated track record as a Product Owner delivering complex digital products within an Agile environment.

Qualifications

• Master’s degree in computer science, Engineering, or related field
• SAFe Product Owner certification
• Salesforce Certified Platform Administrator is required
• Experience in Salesforce Financial Services Cloud and Experience Cloud is required
• Salesforce Certified Business Analyst certification is required

Other Details