Medical Assistant

Overview

The Medical Assistant provides information to migrants regarding Health Assessment Programs and other IOM services. The role involves tasks related to a call centre or a reception and data processing unit within the Migration Health Assessment Centre.

Key Responsibilities

• Provide migrants’ information regarding health assessments by phone and email.
• Register migrants in the IOM database, schedule and confirm medical appointments.
• Prepare master lists of migrants scheduled for health assessment processing.
• Maintain daily statistics related to health assessments and update records.
• Perform data processing activities, including explaining the registration process, checking applicant’s identity, entering biodata, and taking photos.
• Receive and update the reception of completed medical examination forms, x-rays, and other documents.
• Prepare, sort, and package medical files and other documents during mobile missions.
• Transmit completed medical forms, DNA packages, and other medical documents.
• File incoming/outgoing letters, reports, memoranda, emails, faxes, and IOM documents.
• Check, print, and photocopy bank deposit slips.
• Perform other assigned duties.

Required Experience

• Experience in computer data entry, elaboration and data analysis or in a call centre in a busy institution, preferably a medical one.
• Knowledge of medical terminology, as well as previous secretarial and archival experience, an added advantage.
• Previous working experience with NGOs or international organizations is an added advantage.

Qualifications

• University Degree in Computer Science, Information Technology/Management, Statistics, Social Sciences, Business Administration, or related field with at least two years of relevant working experience OR Secondary School Diploma with at least four years of relevant working experience.
• Certificate in IT/Data entry is an advantage.

Other Details