Overview
The Regional Head of Operational Support ensures an integrated approach to operational management, supporting the quality and timeliness of NRC's response in the region. The role is responsible for enabling support needs in countries across HR, Risk and Compliance, Humanitarian Access and Safety (HAS), Finance, ICT, Logistics and Administration, ensuring compliance with NRC policies.
Key Responsibilities
- Ensure that support functions within the regional team operate efficiently, fostering a collaborative and effective working environment.
- Hold country offices accountable for progress on their operations by leveraging reports, analyses, and compliance data from NRC’s global resource and pools.
- Support country directors and heads of support, HAS Managers with capacity building and problem-solving related to operational challenges.
- Provide advice and mentorship to country office operational support teams, fostering capacity building and skills development.
- Participate in global discussions on planning and strategy relating to support functions.
- Review of finance, HR and logistics requirements related to regional grants in collaboration with the Global PCM and Grants Management facility.
- Streamline the hosting arrangements for members of global pools physically located in the regional office and ensure a conducive working environment.
- Upon request, can act on behalf of the Regional Director including leading relevant Crisis Management Teams.
Required Experience
- Minimum 10 years of relevant leadership/management experience within the humanitarian field.
- Background and experience in managing support functions: finance, HR and logistics.
- It is an added value to have experience from working with security and safety.
- Experience from working in complex and volatile contexts.
- Documented/proven results related to the position’s responsibilities.
- Relevant experience with overseeing Finance, Logistics or other support functions will be an asset.
- Experience with start-ups, exit and organisational change processes.
- Ability to collaborate effectively with remote teams and stakeholders.
Qualifications
Relevant higher education in a related field such as business administration, management, finance or other suitable education.
Other Details
Languages Required
Fluency in English, both written and verbal.
Languages Preferred
Knowledge of the context in East and Southern Africa is an asset.
Contract Duration
2 years
Work Modality
Not specified
Remuneration
grade 11 on NRC’s either international or national salary scale. Or international with full family package.